Certified Agile Service Manager (CASM)®
Course Description
This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
Creating Teams That Win
Accrediated by DevOps Institute
Training by Licensed Trainers
Certification Digital Badge
Provide Certified Learning path to DevOps Practioner
Includes Cost of Exam & Exam Voucher
Comprehensive Course and Sample Exam
REQUEST FOR CALLBACK
Gallery
| Training Method | Schedule | Duration | Delivery Format | Register & Pay | |
|---|---|---|---|---|---|
| Instructor Led | On-Demand | 16 Hours | On-Site Classroom / VILT (Virtual Instructor Lead Training) | CAD 2300 |
Course Description
This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
Course Outline
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
Benefits
# Sixteen (16) hours of instructor-led training and exercise facilitation
# The Agile Service Management Guide and Scrum Guide (pre-class resources)
# Learner Manual (excellent post-class reference)
# Participation in unique hands-on exercises designed to apply concepts
# Sample documents, templates, tools and techniques
# Access to additional sources of information and communities
Exams
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.
