Agile Service Manager

Course Description

This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Creating Team That Win

Accrediated by DevOps Institute

Training by Licensed Trainers

Certification Digital Badge

Provide Certified Learning path to DevOps Practioner

Includes Cost of Exam & Exam Voucher

Comprehensive Course and Sample Exam

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Training Method Date Duration Location Register & Pay
Instructor Led 26 – 27 March 2020 9 AM – 5 PM Ottawa CAD 2300
Instructor Led 14 -15 May 2020 9 AM – 5 PM Ottawa CAD 2300
Instructor Led 6 – 7 August 2020 9 AM – 5 PM Ottawa CAD 2300

Course Description

This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Course Outline

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Benefits

# Sixteen (16) hours of instructor-led training and exercise facilitation
# The Agile Service Management Guide and Scrum Guide (pre-class resources)
# Learner Manual (excellent post-class reference)
# Participation in unique hands-on exercises designed to apply concepts
# Sample documents, templates, tools and techniques
# Access to additional sources of information and communities

Exams

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.

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