Certified Agile Service Manager (CASM)®

Course Description

This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Creating Teams That Win

Accrediated by DevOps Institute

Training by Licensed Trainers

Certification Digital Badge

Provide Certified Learning path to DevOps Practioner

Includes Cost of Exam & Exam Voucher

Comprehensive Course and Sample Exam

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Training Method Schedule Duration Delivery Format Register & Pay
Instructor Led On-Demand 16 Hours On-Site Classroom / VILT (Virtual Instructor Lead Training) CAD 2300

Course Description

This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Course Outline

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Benefits

# Sixteen (16) hours of instructor-led training and exercise facilitation
# The Agile Service Management Guide and Scrum Guide (pre-class resources)
# Learner Manual (excellent post-class reference)
# Participation in unique hands-on exercises designed to apply concepts
# Sample documents, templates, tools and techniques
# Access to additional sources of information and communities

Exams

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.

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